The policy of The Shubert Organization, Inc. is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to accord equal employment opportunity for all our employees in compliance with applicable local, state and federal laws. We do so without regard to non work-related factors such as race, color, religion/creed, sex, national origin, age, disability, citizenship, marital status, ancestry, affectional or sexual orientation, gender identity, atypical cellular or blood trait, genetic information/genetic testing, familial status, liability for service in the armed forces of the United States, or an individual's military or veteran status. This equal opportunity policy applies to all Company activities, including but not limited to, recruiting, hiring, training, transfers, promotions, compensation practices, benefits and termination of employment.


TITLE:  Trainer and Quality Assurance Manager

WORK HOURS:  10:00 a.m. to 6:00 p.m., Sunday through Thursday (off Friday and Saturday). Must be flexible to work varied hours as business needs dictate, including occasional holidays.


  • Responsible for all training functions at Telecharge (new hire, customer service, special promotions, supervisory), as well as periodic training of both telephone and management training as business needs dictate.
  • Design and develop new training programs under direction of management.
  • Document existing training programs.
  • Supervise a team of Telecharge Representatives including monitoring phone performance, time and attendance and coaching. Maintain regularly scheduled hours for supervision of the sales floor.


  • 2+ years of developing and conducting training programs, preferably in a call center environment.
  • Bachelor's degree or equivalent work experience.
  • Strong computer skills including expertise in Excel, Word and PowerPoint, as well as technical troubleshooting.
  • Exceptional customer service aptitude.
  • Strong writing and documentation skills.
  • Familiarity with STAR and Ticketmaster or other ticket sales software a plus.
  • Familiarity with theatre ticketing and/or Broadway preferred.


We offer competitive salaries and a superior benefits package.


Please submit resumes to for consideration.